International Auto Collision Center
Overview
International Auto Collision Center is an independent body shop in Van Nuys, California, specializing in collision repair and insurance claim work for Los Angeles drivers.
Rumi Web Studio partnered with the owner to design and build a complete digital home for the business — a modern public site that wins trust at first glance, paired with a private admin platform that turns the whole repair operation into something a small team can run from one screen.
The challenge
The previous website was outdated, hard to find on Google, and couldn't take estimates or show customers the status of their repairs online. Customers had to call the shop for every update, and the team had no easy way to bill, document repairs, or capture reviews.
What we built
- Online estimate flow — customers upload damage photos, VIN, and contact details from their phone; the shop receives a structured request in seconds.
- Live repair tracking pages — every customer gets a private link showing progress timeline, photos, parts status, and balance due.
- Two-way customer messaging — shop and customer chat in-platform with photo attachments and automatic email alerts.
- Branded PDFs for estimates, work orders, invoices, and signed customer authorizations — generated and emailed automatically.
- Card payments and digital signature flow — fully documented, with a complete PDF audit trail.
- Admin dashboard with staff roles, audit log, review tracking, and neighborhood-level SEO pages for the surrounding LA area.
The results
The shop now runs a fully digital workflow from first inquiry to final delivery — customers experience a transparent, professional process, and the team spends less time on the phone and more time on real repair work. Online visibility has expanded across local search, communication is faster and better documented, and the business has a single source of truth for every job that walks in the door.
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